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Sarcasmo

You know - when I worked in a bookshop, I was constantly stunned that patrons coming into to look for "Death of a Salesman" would look under "literature" rather than "plays" because they didn't realize it was a play. (This happened much more frequently than one might imagine.

However - for a bookseller not to know that a person in a bookstore looking for David Copperfield probably doesn't want to learn how to walk through the Great Wall of China...oh...sigh...I think I may weep.

Steve Jones

I am ashamed about the experience you have had in my store. I would have personally thought that David Copperfield, the book, was far more famous than the magician. Thank you for publishing your experence on your blog. I will make sure any feedback you have given is acted upon quickly.

Steve Jones
Store Manager
Books Kinokuniya

Nyx

It would appear that a rule of thumb when hiring book shop staff is if they can use a computer to look the book up then they're good to go. I get really annoyed with this here, they shouldn't have to look at a screen to talk to me about the books I want.

Sponky

Book stores, for the most part these days, are a joke.

JtH

Dear Steve

I must say that logging on to the blog today and reading your comment was quite a surprise. Thank you for taking the time. I manage a business too, and have had occasions where staff error has caused me to spend time and effort repairing relations with customers, so I both appreciate and understand what you have done. Rest assured that I will be back to Kinokuniya based on your response, and also understand that the situation is not one that is specific to your shop or even to your industry.

Regards

JtH

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